Local Shipping (Hong Kong) Due to the number of Covid-19 cases across Hong Kong, SF Express has suspended delivery services to Tsz Wan Shan residences until further notice. Shipments in other residential areas may also experience potential delays. Until further notice, customers affected by this suspension are advised to select picking up their parcels at SF Express Network Points. We apologize for the inconvenience and thank you for your understanding in this matter.
For customers outside of Hong Kong, please note that some international shipments may experience significant delays due to Covid-19 and its impact on carrier services. As of writing (5/8/2020), we are only accepting international orders from Japan; Malaysia; the Philippines; Singapore; Taiwan,China; and Vietnam. Shipping time with our international carrier, EMS, takes approximately 14 working days. Please pay attention to all delivery information as it may have important information regarding delivery dates. Unfortunately, we do not accept refunds due to delays in orders caused by local customs detention and service interruptions. Thank you for your understanding in this matter.
How do I qualify for free shipping?
Free shipping is available for local orders (Hong Kong) when your transaction total hits a certain amount. Simply tap the Shopping Cart icon at the top of your screen to see whether you have qualified for free local shipping.
Generally, local delivery takes about 5 business days. Delivery services are unavailable on public holidays such as Christmas Day, The First Day of the Lunar New Year, Easter, and of course, Mid-Autumn Festival. Delivery services are also delayed during typhoons, Red and Black rainstorms, and environmental factors that may endanger our staff.
May I select a delivery date?
Unfortunately, we are currently unable to accommodate specific delivery dates. Our local Hong Kong courier partner, SF Express, will be contacting you with more details about your order’s delivery time and date.
Where do you deliver to in Hong Kong?
Hong Kong, Kowloon, New Territories, and the outlying islands of the HKSAR.
Local shipping service does not include: Kwun Yin Shan (Shatin Pass Road to Kwun Yin Temple), Lei Yue Mun Praya Road, Lo Wu, Sha Tau Kok, Man Kam To, Ta Kwu Ling, Hok Tau and Luk Keng, Mai Po, Lau Fau Shan And, Lok Ma Chau, Lung Kwu Tan, Tai Po District-Lin O and Shuen Wan, Pak Tam Chung, Hoi Ha Wan, Bu Dai O, Yung Shue O and Temple, Upper/Ha Wo Che and Huaxin Hang, Outlying Islands (Tung Chung, Ma Wan, and Discovery Bay), Hong Kong Convention and Exhibition Centre, the immediate area surrounding the Hong Kong International Airport, container terminals, logistics centers, warehouses, hotels. Shipping may not be applicable to restricted areas and hotel rooms. Shipping service may not be available for walk-ups i.e. buildings without elevators. If your building’s elevator is currently out of order we will contact you to arrange a new delivery date.
Is there a way for me to check on the status of my shipment?
Upon confirmation of your purchase, we will prepare your shipment for delivery. Once your order is ready to be shipped we will notify you of your order’s delivery tracking number, which you then may use to check on the status of your shipment.
What can I do if my order and/or shipping information is incorrect?
Please email us at email@example.com with your order number. You may likewise contact our customer service hotline: +852 2785 6066. If shipping information is incorrect due to user error, Kee Wah reserves the right to charge additional fees for rearranging shipping.
Help! I still haven’t received any information regarding my shipment via email.
Please email us at firstname.lastname@example.org with your order number. You may likewise contact our customer service hotline: +852 2785 6066.
What is the difference between Local & Oversea delivery?
9.1 Local delivery
Local delivery are only suitable for the Hong Kong Island, Kowloon and New Territories and parts of outlying islands^
Free home delivery is offered when you purchase over HK$350. For orders under HK$350, home delivery charge depends on the product weights.
^ Local delivery does not include the following locations: Sha Tau Kok, Lo Wu, Tai Kwu Ling, Man Kam To, Lok Ma Chau, Lau Fau Shan, Tai Po – Plover Cove (including Luk Keng), Lung Kiu Wan, Mai Po, Sai Kung – Pak Tam Chung (including Hoi Ha Wan) and Clear Water Bay – Po Toi O / Tai Miu. For the outlying islands, the delivery service will only cover Tung Chung, Ma Wan and Discovery Bay.
Order will be delivered after 5 working days from the day of order. Delivery date will be postponed due to no delivery service on public holiday (such as Christmas, Lunar New Year, Easter and Mid- Autumn Festival holiday and etc).
Delivery service is not applicable to buildings that cannot be reached by the lift. In the event of a lift is out of order we will inform you to re-arrange the time of delivery.
Kee Wah reserves the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated the delivery time.
Customer is requested to call our customer service hotline at （852）2785 6066 immediately or send email at email@example.com of any change to their kinds of goods, quantities, delivery address and time within 3 working days from the day of order.
Delivery service will be delayed if a typhoon signal No.8 or above is raised or a black rainstorm warning is hoisted. In this event Kee Wah will contact customer to re-schedule delivery time.
Kee Wah reserves the right to refuse the delivery of goods to any customer at our sole discretion absolutely.
9.2 Oversea delivery
The followings are only suitable for areas outside Hong Kong S.A.R.:For shipments to areas outside Hong Kong S.A.R., goods will be sent via Hong Kong Post. Different delivery fee will be charged by different kinds of places. Under normal circumstances, customer will receive the goods between 10-14 working days depending on your location.
Prices listed on the website are not inclusive of any taxes and duties that may be levied on international shipments for customers outside of Hong Kong. International customers are responsible for any taxies and duties that may be levied on their orders by customs in their respective countries. International shipments will be sent out with Hong Kong Post. Shipment costs will vary from country to country.
As food and drugs regulations and import restrictions may be imposed in response to requests from part of countries, Kee Wah may not be able to provide customer with delivery services.