Returns and Exchange


Product Quality Issues

Please email us at
eshop@keewah.com with your order number and we will get back to you as soon as possible. You may likewise contact our customer service hotline: +852 2785 6066.


Product Damage

Upon receipt of your order, please verify that the contents of your order is correct and assess whether or not there has been any damage to the product(s). If the product(s) is found to be inconsistent with what was ordered, please email us at least one photo of the product and your order number to eshop@keewah.com. You may likewise contact our customer service hotline: +852 2785 6066.


Cancelling Your Order


If you would like to cancel your order, please contact our customer service hotline (+852 2785 6066) within 7 days of the date of purchase. A valid receipt or email confirmation is necessary in order for a refund to be processed. Requests for refunds and order cancellations made outside of the 7-day window from the date of purchase may be rejected.