1. What is Kee Wah Fans?
Kee Wah Fans is Kee Wah’s customer loyalty and rewards program, offering members exclusive benefits and discounts when shopping with us.
2. How do I apply for a Kee Wah Fans membership?
Download the Kee Wah Fans mobile app for your iOS or Android device via the App Store or the Google Play store. Open the app and tap “Sign In / Sign Up” in the upper left hand corner. Select “Sign Up” to begin creating your Kee Wah Fans account. Please note that all applicants must be 18 years old or above.
3. Is there a membership fee?
No, there is no membership fee.
4. What is Net Spending? How can I earn it?
Net Spending refers to the amount spent in a transaction at a Kee Wah shop, the Kee Wah online store, or Kee Wah Studio within the validity period as stated in the Kee Wah Fans mobile app. To earn Net Spending, simply make a purchase at any of the aforementioned Kee Wah outlets. Net Spending excludes the value of any cash voucher, cash coupon, or any other discounts used in a transaction.
By accumulating Net Spending, members can upgrade their membership tier, granting them access to more exclusive benefits and rewards. Your Net Spending can be viewed on the mobile app’s home screen.
5. Is there an expiry date for Net Spending?
Net Spending is valid for up to one year—beginning from the effective start date of your Kee Wah Fans membership. Any unspent Net Spending will be automatically forfeited one year from your membership’s start date.
6. What are Points and how do I earn them?
Kee Wah Fans can earn Points by shopping at a Kee Wah shop, the Kee Wah online store, or Kee Wah Studio. For every $1 HKD spent, you will earn 1 Point through the Kee Wah Fans mobile app. This excludes the value of any cash voucher, cash coupon, or any other promotional discount. For every 500 Points accumulated, you will receive a $5 HKD Kee Wah cash coupon. You may view and manage your accumulated Points and coupons using the Kee Wah Fans mobile app.
7. Is there an expiry date for Points?
Points expire within 6 months to 1 year, depending on when they were first earned. For example, Points earned between January and June will expire at the end of the year on December 31; Points earned between July and December will expire the following year on June 30.
8. How do I upgrade my membership tier from Red to Silver?
Using the Kee Wah Fans mobile app, simply accumulate $500 HKD within 1 year (from your membership’s start date) and your Red membership will automatically be upgraded to Silver. The remaining validity period of your membership will then be extended for another 12 months from the date of your membership upgrade.
9. How do I upgrade my membership tier from Silver to Gold?
Using the Kee Wah Fans mobile app, simply accumulate $4000 HKD within 1 year (from your membership’s start date) and your Silver membership will automatically be upgraded to Gold. The remaining validity period of your membership will then be extended for another 12 months from the date of your membership upgrade.
10. Will my Kee Wah Fans membership expire?
Your Kee Wah Fans membership will be deactivated if no purchase can be recorded in the last 36 months. All Points, Net Spending, and coupons will be forfeited.
For Silver and Gold members, the membership validity period is 1 year from the upgraded or migrated date of your membership e.g. If your membership was upgraded from Silver to Gold on September 1, then it will be valid until August 31 of the following year.
11. Can I use my Kee Wah Fans membership in Kee Wah stores outside of Hong Kong?
Your Kee Wah Fans membership is only valid for use in Kee Wah stores and Kee Wah Studio in Hong Kong.
12. Can I apply for a Kee Wah Fans membership even if I am not a Hong Kong resident?
Yes, you can. There are no restrictions placed on nationality or place of residence.
13. Can I apply for a Kee Wah Fans membership if I do not have a valid email address?
No, a valid email address is required in order to register for Kee Wah Fans membership.
14. Why did I not receive a SMS verification code to my mobile number?
Please check whether the inputted mobile number, including the country code, is correct and whether your mobile network is currently experiencing any problems. If the mobile number entered is correct and your mobile network is operational, please try again.
15. How can I maintain my membership?
Red members simply need to make at least one purchase at a Kee Wah store with their Kee Wah Fans membership within 36 months of their membership's start or renewal date.
Silver members can maintain their Silver status by accumulating $250 HKD in Net Spending within 1 year of their membership’s start date. Failure to do so will result in your membership reverting to Red. For Gold members, the minimum amount of Net Spending required to maintain their Gold status is $2000 HKD.